At Agrekoo, protecting the privacy and security of our guests, farm stay hosts, and website visitors is our top priority. This Privacy Policy outlines how we collect, use, store, and safeguard personal information when you browse our platform, book agro-tourism stays, or list a rural property with us.
1. Information We Collect
To provide seamless booking and property management services, we collect the following information:
Required details of guest provided when creating an account, making an inquiry, or booking a farm stay.
Government-issued photo IDs (e.g. Aadhaar card) requested for mandatory guest registration and host safety compliance at check-in.
For farm stay owners, we collect property details, proof of ownership or authorization, property photos, and contact information.
Payment details (credit/debit cards, UPI, net banking) are securely processed via encrypted, RBI-compliant third-party payment gateways (Cashfree Payments). Agrekoo does not store card numbers or banking PINs on its servers.
2. Use of Information
We use the collected information for the following purposes:
- Booking Execution: Processing reservations, issuing confirmation vouchers, and connecting guests with host properties.
- Host Communication: Sharing essential guest details (name, contact number, arrival time) with verified host partners to facilitate check-in and local stay arrangements.
- Customer Support: Resolving booking inquiries, handling cancellations, processing refunds, and offering assistance during your stay.
- Platform Security: Preventing fraudulent transactions, verifying user identity, and maintaining safety across our host networks.
- Service Improvements & Marketing: Sending booking updates, promotional offers, and newsletters.
3. Disclosure & Data Sharing
Agrekoo does not sell, rent, or trade your personal data to third parties for marketing purposes. We share your information strictly under the following circumstances:
- With Verified Farm Stay Hosts: Necessary booking details are shared with property hosts to confirm your stay reservation.
- Service Providers: Trusted third-party vendors who provide IT hosting (AWS Mumbai / Neon Postgres), website analytics, SMS/email services (MSG91), and payment gateway support (Cashfree Payments) under strict confidentiality agreements.
- Legal Compliance: When required by law, police authorities, local government mandates, or court orders for safety, security, and statutory compliance.
4. Data Security & Storage
We implement administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure.
Data transmitted through Agrekoo is encrypted using standard SSL (Secure Sockets Layer) technology.
While we strive to maintain bank-grade security, no internet transmission is 100% immune; users are encouraged to keep account credentials confidential.
5. Your Rights and Choices
- Access & Correction: You can view, update, or edit your personal profile information at any time by logging into your account.
- Data Deletion: You may request the permanent deletion of your account and associated personal data by contacting our support team, subject to legal record-retention requirements under Indian law.
Grievance Officer (DPDP Act 2023 Compliance)
Under the Digital Personal Data Protection Act 2023, for any privacy grievances, write to our Grievance Officer at grievance@agrekoo.com. Statutory response timeline: within 30 days.
6. Updates to This Policy
Agrekoo reserves the right to update or modify this Privacy Policy as our business practices and regulatory requirements evolve. Any changes will be posted on this page with an updated "Effective Date."
7. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Website: www.agrekoo.com
Email: support@agrekoo.com