We understand plans can change. Cancellations and refunds for bookings on Agrekoo.com are governed by the following policy:
1. Overview
Whether you receive a refund depends on the timing of your cancellation relative to your check-in date, the applicable cancellation tier, and whether payment has already been settled. All eligible refunds are credited back to your original payment method.
2. Standard Cancellation Timelines
Minus standard payment processing fee.
50% of total booking amount.
No refund issued for late cancels or no-shows.
3. Listing Cancellation Tiers
Individual listings may specify one of three host-selected cancellation tiers:
- ✓ 100% refund if cancelled ≥24h before check-in
- ✓ 50% refund if cancelled <24h before check-in
- ✓ 100% refund if cancelled ≥5 days before check-in
- ✓ 50% refund if cancelled 1–5 days before
- ✗ No refund if cancelled <24h before
- ✓ 50% refund if cancelled ≥14 days before check-in
- ✗ No refund if cancelled <14 days before
4. Host & Weather Emergency Cancellations
Protected Guest Guarantee:
In rare cases of emergency cancellations initiated by the Host or unmanageable local weather events (e.g., severe floods or localized natural disasters), guests will receive a 100% full refund or a full booking credit for a future date.
5. Refund Processing & Gateway Fees
Refund Timeline: Refunds will be processed back to the original payment method (credit/debit card, UPI, net banking) within 5 to 7 working days from your checkout date.
Gateway Processing Fees: Payment gateway transaction fees charged by payment aggregators (Cashfree Payments) are retained by the payment gateway and are non-refundable in standard guest-initiated cancellations.
6. How to Cancel & Request Refund
- Log in to your account and navigate to My Bookings.
- Select the relevant booking and click Cancel Booking.
- The eligible refund amount will be calculated automatically based on timing and policy rules.
- Confirm cancellation to initiate the automated refund flow.
7. Contact Support
For refund status inquiries, dispute resolution, or assistance with cancellations, please contact our support team:
Email: support@agrekoo.com
Website: www.agrekoo.com